Return & Exchange Policy

Onse Creations

At Onse Creations, each product is custom-made and created specifically for you. Due to the personalized nature of our items, we do not accept returns or exchanges.

❌ Non-Returnable & Non-Exchangeable Items

According to consumer protection regulations, custom-made or personalized items are exempt from the right of withdrawal. Therefore:

Orders cannot be canceled, returned, or exchanged once they are confirmed.
All items that include custom text, name, date, or any personal element fall under this policy.

✅ Damaged or Incorrect Orders

We carefully inspect and package each product before shipping. However, if your order:

Arrives damaged, incorrect, or incomplete,
Please contact us within 48 hours of receiving the item.

To report an issue, contact us at:
📩 Contact Us (Click Here)
Include:

Your order number
Clear photos of the product and the packaging

We will be happy to resolve the problem promptly.

🔍 Please Review Before Ordering

Double-check all personalization details before confirming your order.
Once the order is placed, changes cannot be made.
Read the product description and customization instructions carefully.

We appreciate your understanding and support of handmade, personalized creations. ❤️